Cancellations / No Shows / No Calls / Late / Re-Do + Guest Policies:
Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. Appointments are specifically reserved for yourself and for your stylist. Our salon booking and cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We are committed to offering you the highest possible level of service during your appointment with us.
We respectfully request: 72 HOURS NOTICE for large appointments (lightening services, smoothing treatments, and bridal.) 48 HOURS NOTICE (color retouch, haircut, blowout, lashes, makeup and formal styling)
If you need to cancel your appointment because of a personal or medical emergency please contact us as soon as possible and we can decide how to best proceed.
In order to help facilitate smooth booking and cancellations of appointments made within our salon software, our salon requires a credit card be kept on file for every client when booking any and all services.
*Your data is kept safe & secure by Poynt, our POS terminal & system which is fully PCI DSS and PCI PTS certified.